FAQ's

ABOUT GAS FIREPLACES
Can I convert my wood-burning fireplace to a gas fireplace?
Yes. For people who want the ambiance of their fireplace, but the convenience of gas—gas logs are ideal. They offer a realistic open flame, but not much heat. For those who would like to warm a substantial area, gas inserts are attractive and efficient zone heaters.

How do I know if I need an insert or a fireplace?
An insert is specifically designed to fit inside an existing wood burning fireplace with venting that runs up the chimney. Fireplaces come in a variety of shapes and sizes and can be installed almost anywhere in the house. Direct vent fireplaces, the most popular type, don't even require a chimney, just a simple pipe that can vent out a wall or the roof.

Will my gas fireplace or stove work if I lose power?
Yes. Most gas fireplaces, stoves and inserts have standing pilots or battery powered intermittent pilot ignitions (IPI) that require no electricity. The only thing that wouldn't function in a power outage is a standard or optional blower that helps to distribute the heat.

How often should I have my fireplace serviced?
Your fireplace should be “tuned up” annually. If you are handy, your owners manual can provide you with all the information you need to do it yourself. If you're not so inclined, we have a factory–trained service technician who can perform the required maintenance. Contact us in the spring and summer months to receive our discounted price.

Should I leave my pilot light on in the summer when I am not using it?
The choice is yours, but we recommend that you keep the pilot lit year round. The pilot flame does not use much gas and running it helps to prevent corrosive condensation from building up inside of the pilot tube.

How do I re-light my pilot? Directions for Piezo Ignitor Type! Not Electronic Ignition.
This is simpler than you think and something that everyone should know how to do. Once you've done it a couple of times it will be less daunting, so you may want to practice. The first thing you need to do is locate the valve and controls. With most units these are located beneath the burner, usually behind a grill/louver. There is a knob (often black) on the valve that can be turned to three positions: off, pilot, and on. Turn it to the pilot position and push it down all the way and hold it in. This will start the flow of gas so be prepared to take the next step right away to prevent excessive gas buildup. Then press the piezo igniter button located next to the valve which will spark the pilot and light the flame. Continue to hold the knob in for 30 seconds to a minute after the pilot has been lit, as this allows the thermal generator to warm up so it can keep the gas flowing and the pilot lit. Once you have released the knob and the pilot flame has stayed on, turn the knob to the “on” position so that you can operate the unit. As always, the owners manual is an excellent resource for all things related to your gas unit.



ABOUT WOOD-BURNING FIREPLACES
What does “EPA certified” mean?
In 1990 the Environmental Protection Agency enacted strict regulations related to wood stoves, requiring that they burn much cleaner and more efficiently than their predecessors. While the intent of the new regulations was to reduce pollution, the added benefits to the end user are far greater. EPA certified stoves burn longer on the same amount of wood as older stoves while producing the same type of heat. They do this by burning the particulates in the smoke instead of just sending them up the chimney, giving you the energy benefit while reducing emissions. A byproduct of these more sophisticated burn systems is an air wash that keeps the glass much cleaner, allowing you to view the beautiful fire.

What is the difference between catalytic and non-catalytic stoves?
In order to meet the EPA emission standards, manufacturers took two separate approaches: catalytic combustion and non–catalytic (or high-tech/secondary) combustion. In a catalytic stove, the smoke passes through a catalytic combustor (a ceramic honeycomb treated with platinum) in order to burn off the excess gases before they exit through the chimney, much like a catalytic converter works in your car. In a “high–tech” stove, secondary combustion occurs when air mixes with the exhaust gases right in the firebox, causing them to burn before going up the chimney. Each approach has its pluses and minuses, but we sell primarily non-catalytic stoves and inserts because they aren't as temperamental and require less maintenance.

Will the glass door of my stove/insert stay clean?
As mentioned above, a pleasant by–product of the EPA mandate is the air wash systems that help the glass stay cleaner longer. It works by directing preheated air down across the glass to prevent the particulates in the smoke from condensing there, which could cause sooting that would obscure your view. The effectiveness of the air wash depends upon the quality of your fuel (seasoned vs. unseasoned wood) and how hot you burn your stove. In any event we have glass cleaner specifically formulated to clean soot and creosote available in our store.

Do I need a blower?
Contrary to popular belief, a blower does not make a stove or insert produce more heat. It does, however, help to distribute the heat more quickly throughout the home when that is practical. We ask pointed questions about your home to figure out what is going to work in your situation because the layout of your space goes a long way towards determining how effective a blower can be.

What is a zero clearance fireplace?
A zero clearance fireplace—also referred to as a prefab fireplace—is a factory built insulated metal box that does not require a foundation like a masonry fireplace does. Venting is simple by using a dedicated metal chimney pipe, and the clearance to wood framing is minimal. This allows installation virtually anywhere in your home.



ABOUT PELLET-BURNING STOVES
What kind of pellets should I buy?
There are all sorts of pellets on the market, but we strongly recommend that you buy a premium or super premium brand. These pellets have a higher BTU yield per pound and produce less ash, making your stove more efficient and easier to maintain. Some brands may claim to be premium, but they don’t meet the strict standards laid out by the Pellet Fuels Institute. We’d be happy to point you in the right direction.

What sort of routine maintenance does my stove need in order to work properly?
Pellet stoves and inserts are wonderful heat sources if you follow this simple adage: take care of your stove and it will take care of you! Most of the basic tasks are fairly straightforward; they just need to be done on a regular basis. Clean the burn pot periodically, usually once or twice a week, to ensure that the air flows properly. It is convenient to clean the glass at this time because the stove is cool, although this is done more for aesthetic reasons. Some people empty the ash pan at this point, too, although every two to four weeks is all that's necessary. If your model is equipped with an automatic igniter then cleaning around it should be done when you clean out the ashes in order to allow the air to flow and keep it functioning properly. Cleaning the heat exchanger keeps the stove working at its optimum efficiency and the method for doing this can vary from one model to another. There might be a built-in scraper attached to a rod on the front of the stove, allowing you to clean the tubes with an easy plunging action, or you may need to scrape with a special tool provided with the stove. Finally, check the hopper periodically for sawdust build-up (fines). Fuel in the hopper and auger tube should be emptied occasionally to prevent fines from gumming up the works. Allow the stove to run out of pellets, giving you a clear view of what needs to be inspected.

What professional maintenance and repair services will I need?
More thorough cleaning and a “tune up” should be done on an annual basis. We can provide this service or it can be done by the more industrious among you. The stove or insert will need to be opened up to expose the fans and motors, which need to be cleaned and sometimes lubricated. All of the intake and exhaust passages need to be cleaned thoroughly, as well as the auger chute and heat exchangers. The soot build up that occurs in the venting needs to cleaned also, and we can recommend qualified chimney sweeps to perform this task.

ABOUT COAL BURNING STOVES
Is Obama outlawing coal?
Obama can't outlaw coal. However, he has imposed strict emissions regulations on Power Plants that burn soft  "BITUMINOUS" Coal. Because of these regulations, Power Plants are converting to other fuels to burn (ie: gas & oil).  Power plants don't use "ANTHRACITE" coal. "ANTHRACITE" coal is very hard, and burns very clean. "ANTHRACITE" coal has the same sulfur emissions as fuel oil, kerosene, and diesel. "ANTHRACITE" coal is what is used in our Coal Stoves.

Do I need a coal bin in my basement?
No. Anthracite Rice (pelletized) coal comes in 40 lb bags! (Just like wood pellets). Coal can be stored inside or outside and can get wet and frozen and will still work in your stove. (unlike wood pellets which will turn to sawdust)

Aren't coal stoves really dirty?
Coal stoves produce coal ash which can be light and fluffy, so be careful when you remove the ash pan or it will puff into the air. The best invention for coal stoves was the 40 lb plastic bags because an open coal bin is no longer needed. And the 40 lb bags can be stored inside or outside.

What maintenance will I have to perform? 
Coal stoves are designed to run 24 hours a day all winter long. Because, they run all the time, you have to change out the ash pan, anywhere from once every 3 days to once a day in the middle of the winter. They require very little maintenance. We recommend an Annual Spring Cleaning to get them cleaned out and oiled before summer. Note: if you purchase a Direct Vent Coal Stove you will have to clean the Direct Vent Blower once a Ton.



Wood

Ph.518.798.2220

Propane
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Anthracite Coal Burning

What type of Fireplace, Stove or Insert Do you have, want or need?

April 1st - Aug 31st   HOURS: Mon - Fri 9-5pm  & Saturday Closed
Sept 1st - March 31st HOURS: Mon - Fri 9-5pm & Saturday 9-3pm

Wood Pellets