April 1st - Aug 31st HOURS: Mon - Fri 9-5pm & Saturday Closed
Sept 1st - March 31st HOURS: Mon - Fri 9-5pm & Saturday 9-3pm
In order to provide our customers with exceptional service, our personnel are factory- trained and National Fireplace Institute (NFI) certified. Since 2008, we have installed hundreds of fireplaces, stoves, and inserts in the Greater Upstate area. We take pride in the quality and variety of products that we offer, while recognizing that proper installation and maintenance are crucial factors that ensure years of safe and reliable operation with any wood, pellet or gas product we sell.
Though our in-house service technicians can provide a variety of maintenance and warranty work on fireplaces and stoves, in order to save you the time and expense of an unnecessary service call, we recommend that the homeowner take the following steps:
• Reference your owner’s manual to familiarize yourself with your purchase. Understanding how your product works will help you have a more enjoyable ownership experience.
• Visit the manufacturer’s website. They frequently have trouble- shooting guides and FAQ sections, as well as owner manuals for downloading should you have lost yours.
• Refer to our FAQs on this website.
TO SCHEDULE A SERVICE APPOINTMENT CALL (518) 798-2220
OR ONLINE: firstname.lastname@example.org
First Flame Fireplaces fireplace stoves inserts installation & service coal & pellets in Queensbury